Our advisor John L. Depalma is our service advisor he is very thorough in explaining the service on our BMW Peter Pan is our place to go to for our bmw needs
I was promised a price for a BMW X4 and the next day, after I had gone through the trouble of finding a buyer for my old car and planning an 800 mile drive to Seattle (from California), I was told by the general sales manager of Peter Pan BMW that they are not going to honor their promised price. They said their sales representative hadn't confirm the price with the manager before promising it to me. What this means to me is that, as a client, you cannot have peace of mind when purchasing from them because you cannot count ...
Great overall experience from when you book your appointment to when you pick up your vehicle when your service is done. They really go the extra mile to make sure you are very well taken care of.
Very efficient service, highly professional staff, upscale premises. My 3 series drives like new after each visit, and it has over 200K mi on it!
Peter Pan was pleasant to work with. Dick was such a great salesman, didn’t pressure me into anything I didn’t want. He found the color combination I wanted and made the process very easy. I’m definitely coming back for our next BMW. Special thanks to Keith Frey and Jim Thomas and Rob Taylor! Great work
Amazing service is the norm here! I arrived one minute before closing and he staff was super nice and professional. Kenny Liu has even offered to drive my car to the city to make the switch. The service at Peter Pan is so excellent that I would never consider driving anything other than a BMW. They are amazing!
I have worked with Steve H for all the service needs of my BMW's. Steve is great to work with and his explanation and advice has worked perfectly for me. I will continue to get my cars here due to Steve's help and advice.
I have purchased 4 or 5 vehicles from Peter Pan BMW over the past 15 years. My experience with Henry Sipor, on each of these purchases has been very extraordinarily. Henry is honest, straight forward and a pleasure to work with. I would recommend Henry to anyone looking for a fair deal on a new BMW.
Excellent location. I enjoy the efficiency, and the excellent service. I don't have to spend much time for the car services. I really appreciate it.